Customer Centricity: Why It Is Critical to Your Business and How to Measure It
Customer Centricity: Why It Is Critical to Your Business and How to Measure It

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Customer centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a customer centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.

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  • Released: February 24, 2020
  • Author: Gareth Evans
  • Rating: 4,9
  • Publisher: Ebook Digital Agent
  • Total Page: 250 pages
  • File Size: 20000 KB
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